Nuveta

Account and Data Deletion

Nuveta is operated by HinotoWay LLC. You can request deletion of your Nuveta account and the data associated with it at any time.

How to request deletion

  • In the app: open Settings → Delete account. Enter your account email and, if your account has a password, your current password. Confirm the permanent deletion request.
  • On the web: sign in and delete your account. You can also find Delete account in your workspace settings.
  • Google sign-in: sign out and sign in again before requesting deletion. Google accounts without a password require a sign-in within the last 10 minutes.

Once the request is accepted, you are signed out and access to the account is disabled. Deletion continues in the background, including subscription cancellation. If a connected service is unavailable, cleanup is retried. The request cannot be undone.

If you cannot sign in, send an email from the address associated with your account to [email protected] with the subject Nuveta account deletion request. We may need to verify ownership before processing your request.

Data that will be deleted

Deletion removes data associated with your Nuveta account from our active systems:

  • your Nuveta sign-in account, sessions, password-reset links and connected sign-in identities;
  • your email address, display name, profile image and Nuveta account identifiers;
  • planner tasks, projects, steps, descriptions, dates, categories, completion history and reminders;
  • planner preferences and synchronization metadata; and
  • your legacy Firebase Authentication account and associated Google Cloud Firestore data, where applicable.

Subscriptions and financial records

Recurring subscriptions are canceled as part of deletion. Account deletion does not automatically issue a refund for previous payments.

Limited subscription and payment references are retained separately from your Nuveta profile and planner data for accounting, tax, dispute handling and other legal requirements. These references include Stripe customer and subscription identifiers, subscription status and price references. Nuveta does not store full card details. Stripe retains financial records, including invoices and payment history, under its own applicable obligations.

Financial records are retained only for the applicable retention period and any required legal hold. For questions about which records must be retained for your account, contact [email protected].

Data stored on your device

When you request deletion through the app or web workspace, the local copy used by that session is removed. We cannot remotely erase local data on your other devices, offline browsers or backups. Clear Nuveta’s application data or uninstall the application on those devices after requesting deletion.

For questions about account or data deletion, contact [email protected].